Support
The Service Desk is the campus's first point of contact for IT questions and support. Before contacting us, check to see if your question has already been answered in the Self Service Hub. If you have any problems accessing information in the Self Service Hub you can talk the friendly staff at the Service Desk and they will assist you.
Remote Assistance
As of 25th May 2020 Curtin has discontinued use of TeamViewer across the university. Please contact IT Support for assistance on how to provide remote access to your device.
Contact Methods
There are a number of ways you can contact the Service Desk for help:
- Lodge a support request in the Self Service Hub.
- Send an email to service.desk@curtin.edu.au
- Phone us on +61 8 9266 9000, and follow the prompts
Please note: For access requests (mailboxes, shared drives, etc.) please use the forms in SupportU as the appropriate authorisation is required to process these requests.
Support Hours
The following support hours are for weekdays (Monday - Friday).
| Support Type |
Teaching Weeks |
Non-Teaching Weeks |
| Phone Support |
7:30am - 7:00pm |
8:00am - 5:00pm |
| Front Counter Support | 7:30am - 5:00pm | 8:00am - 5:00pm |
| Onsite Support |
8:00am - 5:00pm |
8:00am - 5:00pm |
| Audio Visual Support |
7:30am - 7:00pm |
8:00am - 5:00pm |
| Weekdays | 9:00am - 9:00pm |
| Weekends | 1:00pm - 5:00pm |
