Skip to content
Curtin University
Digital & Technology Solutions

Digital & Technology Solutions Banner

Support

The Service Desk is the campus's first point of contact for IT questions and support. Before contacting us, check to see if your question has already been answered in the Self Service Portal. If you have any problems accessing information in the Self Service Portal you can talk the friendly staff at the Service Desk and they will assist you.

Remote Assistance

As of 25th May 2020 Curtin has discontinued use of TeamViewer across the university. Please refer to your local support officer for assistance on how to provide remote access to your device.

Back To Top 



Contact Methods


There are a number of ways you can contact the Service Desk for help:


Please note: For access requests (mailboxes, shared drives, etc.) please use the forms in the Self Service Portal as the appropriate authorisation is required to process these requests.


Back To Top 



Support Hours

The following support hours are for weekdays (Monday - Friday).


Support Type
Teaching Weeks
Non-Teaching Weeks
 Phone Support
 7:30am - 7:00pm
 8:00am - 5:00pm
 Front Counter Support  7:30am - 5:00pm   8:00am - 5:00pm
 Onsite Support
 8:00am - 5:00pm
 8:00am - 5:00pm
Audio Visual Support
 7:30am - 7:00pm
 8:00am - 5:00pm

Back To Top 



Student Support


For all student IT Support, such as access to our wireless network, OASIS or lab computer and printers please visit your nearest Abacus Lab and speak to our friendly support staff. Support staff are available during semester from:

Weekdays  9:00am - 9:00pm 
Weekends 1:00pm - 5:00pm 


Back To Top



Feedback


Digital and Technology Solutions are dedicated towards continual service improvement. Your feedback is a key factor in enabling us to improve our services to you.

Please email your feedback to: service.desk@curtin.edu.au 

Back To Top